Lapham-Hickey Steel Corporation is seeking an Inside Sales Representative with a career-minded focus to join our team. We are looking for a candidate that shares our vision of creating value for our customers, employees, suppliers and shareholders through the highest quality steel products and strong partnerships. We are a family owned, financially secure company with a storied history dating back to 1926. Lapham-Hickey’s business has been built by nurturing long-standing relationships with our customers. Those relationships have afforded us the opportunity to service customers for over 90 years. We support this vision through our values; The R.I.T.E. Way (Respect, Integrity, Teamwork, Excellence).
Purpose / Summary
The Inside Sales Representative will sell our products to existing customers. This entails maintaining positive business relationships to ensure future sales which will include a high-level of customer service management relative to order processing and inquiries to fulfill our customer's needs. This is primarily handled through incoming and outgoing sales calls.
Qualifications, Knowledge, Skills, Abilities:
- Bachelor’s degree in either sales, marketing or a business related program
- Sales experience; 3 years required preferably at a steel service center
- Customer Service experience; 3 years required with the ability to build strong and trustworthy relationships
- Strong written and verbal communication skills required
- Basic blueprint reading
- Metals experience; helpful and preferred
- Knowledge of general shop procedures and rules including safety precautions
- Strong keyboarding and math skills
- Proficiency in Microsoft Office programs with emphasis on Outlook, Word and Excel
- Positive attitude, willingness to cooperate with co-workers and work as part of a productive team
- Ability to multi-task and work under pressure
- Ability to prioritize and organize daily, weekly and monthly tasks
- Ability to lift up to 50 lbs
Duties & Responsibilities
- Organization and accomplishment of sales activities in an efficient and economical manner consistent with sales objectives
- Maintain contact with assigned customers to ensure high level of client satisfaction
- Handles incoming sales calls, inquiries, orders, expedites and complaints promptly and completely
- Places outgoing calls to follow-up on quotes
- Processes orders
- Expedite orders though the system
- Places cold-calls to new accounts and customers with dormant accounts
- Maintain excellent communication with external and internal customers
- Safeguard all assigned company assets and proprietary data
- Able to work independently and efficiently to meet deadlines
- Able to successfully use the AS400 and accurately complete paperwork as assigned
- Able to effectively communicate in verbally and in writing
- Wears approved personal protective equipment such as safety glasses when needed
- Performs other duties as assigned by a supervisor or management
Working Conditions
Physical requirements include continual sitting and some standing, walking, climbing, lifting, and twisting with periodic bending. The ability to walk, talk, listen and the use of the hands is required of the employee on a daily basis. May consist of repetitive motions.
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Job Description
As a Slitter Operator at LHS your main responsibility is to setup and operate a slitter according to customer specifications and work orders. Your detail, safety, and attentiveness is critical to regular equipment inspection and the ability to measure dimensions, align parts and produce material according to production instructions.
How You'll Contribute to Our Company
- Inspect arbor and overarm setups to ensure compliance with production instructions
- Reconcile coil identity to production and load coil
- Thread coil through slitter head, cropping all non-complying material
- Review and record gauge, width, hardness, camber, burr and surface condition and ensure compliance with production instructions
- Set gauge monitoring system (if applicable) and ensure gauge calibration
- Thread steel mults into recoiler
- Adjust leveler to correct any shape defects as needed through slitting
- Run coils at maximum speed, ensuring efficiency and accuracy
- Monitor strip conditions to ensure compliance with production
- Document strip conditions, gauge as required and ensure customer specifications
- Band and identify slit mults in compliance with production and complete all proper documentation
- Remove scrap from machine regularly and empty hoppers as needed
- Communicate non-compliance production or quality problems to supervisor and/or shift lead
What is Needed to Be Successful
- Ability to read and follow all work order instructions and complete documentation
- Knowledge of current crane and forklift operation preferred
- Ability to perform complete setup and operational tasks of slitting to ensure compliance with customer specifications
- Ability to work under little supervision
- Ability to lift up to 50 pounds
- Ability to communicate effectively
Other Information
- Location: Chicago Division
- Job title: Slitter Operator
- Pay range: 36K-45K + Quarterly Bonuses
- Shift: 2nd or 3rd
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- Department: Bay 100
- Reports to: Bay / Shift Supervisor
- Wage Range: $17.5759 - $19.7309
Purpose / Summary
A Saw Operator performs duties necessary to cut material according to customer specifications using saw equipment. In addition to preparing orders according to customer specifications, a Saw Operator is also responsible for the proper set-up, communication with proceeding shifts, and for monitoring saw equipment.
Duties and Responsibilities
- Loads equipment with product using the overhead crane and/or forklift in order to prepare the equipment for an accurate cut
- Prepares saw to cut material by programming the computer to customer specifications
- If necessary, tack welds material to prevent pieces from falling out of the bundle
- Measures material before and after the cut to ensure compliance with customer specifications
- During the cutting process, monitors equipment and cleans the work area by sweeping floor, rinsing metal chips off product, etc.
- Hand grinds material after cut if needed and removes metal chips from the material using an air hose
- Accurately completes the necessary reports after inspecting and measuring the cut product
- Performs preventive maintenance as needed including (but not limited to) changing the saw’s blade, air filter, etc.
- Completes assigned duties in accordance with safety policies and practices. This includes regard to individual safety, the safety of other employees, and the safe use of equipment in the workplace
- Wears approved personal protective equipment such as safety shoes, gloves, safety glasses, etc.
- Performs other duties as assigned by a supervisor, lead person or management
Working Conditions
Working conditions may consist of loud noise, vibratory tools, repetitive motions, airborne particles such as metal dust and chips and exposure to chemicals such as coolants, oil, etc. Physical requirements include continual standing, walking, lifting, twisting with periodic bending, climbing, stooping, crawling and crouching.
Knowledge, Abilities, Skills
- Previous manufacturing, saw operation and/or machine operation experience is preferred
- Ability to read and understand measuring tools and equipment such as a tape measure, calipers and micrometer
- Ability to safely operate overhead cranes with related equipment and forklifts
- Ability to perform simple math including addition, subtraction, multiplication and division of fractions, as well as convert fractions to decimals or vice versa
- Ability to recognize and interpret colors according to the company’s classification system
- Ability to lift and move up to 75 pounds, as well as lift and move heavier objects with the assistance of cranes, forklifts, or another employee
- Knowledge of general shop procedures and rules including safety precautions
- Ability and willingness to cooperate with co-workers and work as part of a production team
JSA (Job Safety Analysis) Saw Operators
For saw operators, their job will be in an inside environment that will consist of a noisy atmosphere. They will need to be able to lift, kneel, pull, stand, bend, grasp, reach and twist while standing on a regular basis.
Some of the risk factors for their job will include repetitive motions, awkward postures, reaching above the shoulder and moving heavy objects.
Their main hazard but not limited to will be their hands and body, after that some other hazards will include head, foot, eyes, fall and noise hazards. Along with the hand and body hazards, some hazards that come from the job will be: improper bending/twisting, tripping over the product/material, getting too close to the saw or handling the steel. Also includes handling and using equipment that could malfunction or be mishandled.
Some preventive measures will be having the proper PPE (safety glasses, shoes, hearing protection, etc.) on while making sure they are using the right technique when moving/lifting objects. Maintaining focus and being aware of what is going around the person at all times is another preventive measure especially when steel bars are being moved in the bay or when the saws are being used.
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