A TRUSTED LEADER IN THE METALS INDUSTRY SINCE 1926  
 
 
Customer Satisfaction Survey
 
 
CONTACT BY LOCATION
 

This survey is completely voluntary and all responses will be kept stricly confidential. If you feel uncomfortable answering any of the questions, you can withdraw from the survey at any point.

The information learned will be used as a tool in our venture for continueous improvement.

If you have any questions regarding this survey or the procedures, please contact:

Krystal Maloney:
By Phone: (800)236-8855 or by E-mail at kmaloney@lapham-hickey.com

Thank you for participating in this survey!

Date: Respondents:
Company Name: Name:
Address: Position:
City: Phone:
State / Province: E-mail:
Zip / Postal Code:    
 
1. What types of steel products do you most frequently purchase with Lapham-Hickey Steel?
(PLEASE SELECT THE THREE YOU MOST FREQUENTLY PURCHASE)
(RANK (1-3); "1" BEING THE MOST FREQUENT; "3" BEING THE LEAST FREQUENT)
 
Cold Finish Bar Alloys Plate / Strip Mill Plate  
Hot Roll Bar Mechanical Tubing Spring Steel  
Aluminum / Stainless Hot Roll Plate Other
G&P / TG & P Coil / Sheet     Please Define Other
 
2. How frequently do you purchase steel products with Lapham-Hickey Steel?
 
 
3. What types of value-added services do you most frequently purchase with Lapham-Hickey Steel?
(PLEASE SELECT THE THREE YOU MOST FREQUENTLY PURCHASE)
(RANK (1-3); "1" BEING THE MOST FREQUENT; "3" BEING THE LEAST FREQUENT)
 
Sawing Plasma / Punch Plasma Shot Blasting
Stretch Leveling Oxy Burning / Flame Cutting Stress Relieving
Coil Processing Forming Drilling and Tapping
Laser Cutting Shearing Blanchard Grinding
Pickling and Oiling Powder Coat Painting Ultrasonic Testing
Other      
  Please Define Other  
 
4. How would you rate Lapham-Hickey Steel's product quality?
 
 
5. Do you have any comments or suggestions in regards to Lapham-Hickey Steel's product quality?
 
 
6. How would you rate Lapham-Hickey Steel's delivery service?
 
 
7. Do you have any comments or suggestions in regards to Lapham-Hickey Steel's delivery service?
 
 
8. How would you rate Lapham-Hickey Steel's product Packaging?
 
 
9. Do you have any comments or suggestions in regards to Lapham-Hickey Steel's product packaging?
 
 
10. How would you rate your paperwork accompanying your shipments from Lapham-Hickey Steel?
 
Well Organized? Easy to Read? Includes All Needed Information?
     
11. Do you have any comments or suggestions in regards to your paperwork accompanying your shipments?
     
 
12. How would you rate the quotation response time for Lapham-Hickey Steel?
 
 
13. Do you have any comments or suggestions in regards to Lapham-Hickey Steel's quotation response times?
 
 
14. How would you rate Lapham-Hickey Steel's pricing in comparison to other steel suppliers?
 
 
15. Do you have any comments or suggestions in regards to Lapham-Hickey Steel's pricing?
 
 
16. How would you rate your current satisfaction with your Inside Sales team at Lapham-Hickey Steel?
 
Friendly? Knowledgeable of Products? Keeps In Good Contact With You? Easy To Be Contacted?
 
17. Do you have any comments or suggestions in regards your Inside Sales team at Lapham-Hickey Steel?
 
 
18. How would you rate your current satisfaction with your Outside Sales team at Lapham-Hickey Steel?
 
Friendly? Knowledgeable of Products? Keeps In Good Contact With You? Easy To Be Contacted?
       
19. Do you have any comments or suggestions in regards your Outside Sales team at Lapham-Hickey Steel?
 
 
20. What do you enjoy most about your experiences with Lapham-Hickey Steel?
(RANK (1-3); "1" BEING THE MOST FREQUENT; "3" BEING THE LEAST FREQUENT)
 
Customer Service Product Quality Delivery Service
 
21. What area(s) do you feel Lapham-Hickey Steel could improve on?
 
 
22. What area(s) do you feel Lapham-Hickey Steel does well?
 
 
23. Do you have any additional comments or suggestions in regards to
Lapham-Hickey Steel's customer service?
 
 


 

 

 
 
 
 
 
 
 
     
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